How Can We Help Today?
Owned and operated by Thrive Relax Wellness, our team is ready to answer questions about our red light therapy panels, saunas, cold plunges, and massage chairs.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days and typically arrive within 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
If you are not satisfied with your purchase, you can initiate a return within the designated return window. Please contact our team with your order number and we will walk you through the process.
Can I exchange my item for a different model?
Yes, we are happy to help with exchanges. Reach out to us with details about the product you received and the model you would like instead, and we will coordinate the swap.
How do I choose the right red light therapy panel for my space?
Panel selection depends on your intended use area and available wall or mounting space. Our team can help you compare panel sizes and wavelength configurations to find the best fit for your setup.
What kind of power supply do your infrared saunas require?
Power requirements vary by sauna model and size. Some plug into a standard household outlet while larger units may need a dedicated circuit. Product pages list specific electrical requirements for each model.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Timely Responses
Our support team aims to reply to every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Thoughtfully Curated Products
Each red light panel, sauna, cold plunge, and massage chair is selected for quality and craftsmanship.
Free Continental U.S. Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
